Privacy Policy

At AMPLITUDE (and our affiliated companies), we are committed to protecting your privacy.
This Privacy Policy applies to all websites under the main domain and subdomains of amplitudecleaning.com, as well as all services we provide, including communication channels such as email, SMS, and messaging platforms.

This Policy outlines how we collect, process, use, and store your personal information. It also explains your rights regarding access, correction, and control of your data.
If you do not agree with the practices described here, please do not use our websites or services.

We may update this Privacy Policy periodically. Any significant changes will be posted on this page and, when appropriate, shared through email or other communication methods.
We encourage you to review this Policy regularly to stay informed.

1. Information We Collect

We collect personal data in the following categories:

• Contact Information: Name, email, phone number, postal address, and social media usernames.
• Identity Verification: Copies of identification documents (passport, driver’s license) when legally required.
• Financial Information: Payment details submitted during transactions (securely processed via Stripe, FreshBooks, or equivalent providers).
• Usage Data: IP address, device identifiers, browser type, geolocation, and interaction data from our website or applications.
• Transaction Records: Purchases, subscriptions, and service-related payments.
• Communication Data: Emails, messages, calls, chat transcripts, forms, and interactions on social media.

2. How and Why We Use Your Data

We process your information for the following purposes:

• Account Setup & Management: Creating and managing user accounts, processing payments, and maintaining service access.
• Service Delivery: Providing access to purchased services, platforms, or subscriptions.
• Communication: Responding to inquiries, sending updates, and providing customer support.
• Marketing: Sending newsletters, offers, and promotional content (only with your consent).
• A2P Messaging (SMS):
— Sending notifications, reminders, alerts, and promotional messages.
— Consent is required, and you may opt out at any time (see Section 3).
• Legal & Regulatory Compliance: Preventing fraud and complying with applicable laws and regulations.

3. Text Messaging Policy (A2P Compliance)

When you provide your mobile number, you consent to receiving SMS messages from Amplitude Care Cleaning LLC, including:

• Account notifications: password updates, login alerts, security notifications.
• Service updates: appointment reminders, order status, subscription updates.
• Promotional content: special offers, service announcements, launch updates.

How to opt out:

You may unsubscribe from SMS at any time by:

• Replying “STOP” to any message, or
• Contacting us at: contact@amplitudems.com

Important notes:

• Standard message/data rates may apply.
• We use secure third-party messaging providers to deliver A2P communications.
• Your phone number is never sold or shared for unrelated purposes.

4. Sharing Your Information

We only share your personal data when necessary and with trusted parties, including:

• Messaging Providers: For secure SMS delivery.
• Payment Processors: For handling transactions.
• IT, Hosting & Analytics Providers: To operate and optimize our website and systems.
• Legal Authorities: When required to comply with the law.

We ensure safeguards when data is processed or transferred outside the United States.

5. Protecting Your Data

We use HTTPS encryption, secure servers, and restricted-access systems to ensure your personal information remains safe.
Any third-party service provider we work with must also meet our security requirements.

6. Data Retention

We retain personal data only for as long as necessary to meet:

• service delivery needs,
• legal obligations, and
• regulatory or audit requirements.

7. Your Rights

You have the right to:

• Access the personal data we store about you.
• Request corrections or deletion of your information.
• Withdraw consent for marketing or SMS messaging at any time.
• File a complaint with the appropriate regulatory authority if your rights are violated.

8. Cookies & Tracking Technologies

We use cookies to improve website functionality, personalize content, and deliver relevant advertising.
Cookies can be managed, restricted, or disabled through your browser settings.

9. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal data, contact us at:

Email: contact@amplitudems.com